ESSENTIAL INFORMATION

Click here to view the Essential Information for Just You Europe and Worldwide Holidays.

The Essential Information on the link above is to help you prepare and take any necessary actions prior to your forthcoming holiday. Information contained in this section of the brochure and any other relevant information on the website, together with the Booking Conditions, form your contract with us.

Important information

: When you choose a Make Your Own Way (MYOW) holiday you will be responsible for making your own way to the first hotel on the Tour and your Tour will end at the final hotel in accordance with the timings set out in the Tour itinerary.

We will not be responsible for any services you do not book with us and your flights or transfers to/from the first and last hotels included in the Tour.

If you do not have flights arranged by us included in your holiday your booking will not be ATOL protected by Just You (G Touring Limited). Please make sure that you have read and understood the applicable parts of the Booking Conditions with regards to Financial Protection for holidays not including flights as only the arrangements booked through Just You will be financially protected by our Financial Protection Insurance.

We will not be responsible for expenses you incur or unused services in the event that your flights are cancelled or severely delayed and this impacts your ability to join or participate in the Tour.

Your flight organiser or airline should provide information on financial protection and repatriation as it relates to your flight arrangements. If they do not provide you with this please also see www.caa.co.uk/passengers for information on passenger rights.

: At Just You we believe it is our responsibility to give back to the communities we travel to. Customers can make a voluntary donation of £5.00 per passenger travelling. 100% of this donation will be passed to Planeterra. This donation will be added at time of booking. All donations will be matched by Just You up to the value of £5.00 per passenger.

This can be removed until 14 days before departure, by request and you can let us know via enquiries@justyou.co.uk. Requests to remove or change donations will be refunded until this time. Requests to change or remove donations after this time cannot be made.

Minimum donation is £5.00 per booking. The donation value can be increased, please ask at time of booking or let us know via enquiries@justyou.co.uk.

If you cancel a booking, or your booking is cancelled by us, then your total donation will be refunded to you. If you would like to continue with your donation, rather than receiving a refund please do let us know at time of cancellation. Otherwise, it will be refunded to you.

Planeterra is a registered non-profit in Canada and a Charity in the US, however, they are not registered in the UK and therefore Gift Aid does not apply in this instance.

If you find an identical package holiday offered by one of our competitors (excluding any online special offers or arrangements made by yourself rather than through a tour operator) at a lower price within 7 days of booking with us our ‘price match’ will apply. By identical, we mean another holiday which:

Departs on the same day from the same port/airport using the same flight with the same carrier (if Flight-Inclusive).
Visits the same destination(s).
Has the same duration (i.e. number of nights).
Offers the same number of included excursions.
Features accommodation of the same category and board basis and, where applicable, the services of a Holiday Director/Local Guide.

If this happens we will refund the difference between the cost of the Flight-Inclusive package holiday that you have booked with us and the price of the identical holiday offered by our competitor. Plus we will give you an extra £100 per person towards a future booking. Refunds will be in the form of a credit towards future travel. Applicable to new bookings only.

Latest Offers Terms & Conditions

: Save up to £500 on selected European and Worldwide holidays departing between April and July 2025. Book by 31 March 2025. This offer applies to new bookings only, is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for the Travel More loyalty discount and multi-trip booking offer. If Just You are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. Just You reserve the right to amend or withdraw this offer at any time.

: Save an extra £50 per person when you book two or more different holidays at the same time on the same call, both 8 days or longer, for the same traveller. This offer is combinable with other offers. The additional £50 per person will be applied to the second and subsequent holiday(s) and will not be transferable should you cancel, unless you are re-booking on the same day. Normal cancellation penalties apply. This offer is for new bookings only and cannot be applied retrospectively.

: Book before 31st October 2025 and save £50 per person when you book your next Just You holiday with our Travel Again offer. This voucher can only be redeemed by calling the dedicated phone number 0800 987 5143 and quoting the reference as printed in the voucher panel of your letter. If you do book online, please email enquiries@justyou.co.uk with your booking number and the reference printed on the front of this voucher for the discount to be applied. Discount is for new bookings only. Subject to availability. Only one Travel Again voucher worth £50 per person can be used per booking. This offer can be used in conjunction with any other discount or promotion that may be running during this period excluding Travel More discount. This voucher cannot be redeemed against the Just You festive holidays. We reserve the right to withdraw or amend this discount at any time. For full booking terms and conditions see www.justyou.co.uk/information/booking-conditions. To unsubscribe from mailings please email optoutofmailings@justyou.co.uk

Expired Offers

: Save up to £400 on selected 2025, 2026 & 2027 European and worldwide holidays when you book between 27th December 2024 and 31 January 2025. This offer applies to new bookings only, is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for the Travel More loyalty discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

: Save up to £350pp in the Black Friday Sale. This offer applies to new bookings only, which are booked between 13.11.24 and 30.11.24, and is subject to limited availability and selected departure dates. Promotion ends 30.11.24. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for Travel More loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

: Save up to £150 on Europe 2025 tours. This offer applies to new bookings only, which are booked between 05.04.24 and 30.04.24, and is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for Travel More loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

: Save up to £350 on Worldwide 2025 tours. This offer applies to new bookings only, which are booked between 05.04.24 and 30.04.24, and is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for Travel More loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

: Save up to £300 on selected tours. This offer applies to new bookings only, which are booked between 01.03.24 and 31.03.24, and is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for Travel More loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

: Save up to £100 on selected European tours and up to £250 per person on selected tours. This offer applies to new bookings only, which are booked between 01.02.24 and 29.02.24, and is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

: All confirmed Just You bookings made between 27th December 2023 and 31st January 2024 will be entered into a prize draw to win 1 x Travel Credit Voucher to the value of £3,000. The winner will be selected at random from all valid bookings on Monday 5th February 2024. The winner will be contacted by phone and/or email by Thursday 29th February. Reasonable attempts will be made to contact the winner via phone and/or email, but if the prize is not claimed by 5th March 2024, the prize draw will be redrawn until the prize is successfully claimed. The prize is not transferable or exchangeable and cannot be redeemed for cash or any other form of compensation, this also includes the selling of the prize to third parties. In the event for any reason the prize winner does not take an element of the prize at the time stipulated by the Promoter, then that element of the prize will be forfeited by the winner and neither cash nor any other form of compensation will be supplied in lieu of that element of the prize. The winner of the prize draw will be expected to partake in PR and marketing activity.

The Travel Credit Voucher can only be used towards a Just You holiday departing after the original departure date of your qualifying booking and travelling before 31st July 2025. It can be booked in advance of travelling on your qualifying holiday. The Travel Credit Voucher cannot be used on existing bookings or in conjunction with any other discounts or special offers. If you cancel your qualifying holiday the Travel Credit will automatically be lost. If we cancel your holiday, the value of the Travel Credit can be transferred to a new booking, should the cost of that holiday be lower than the value of the Travel Credit, no cash refund will be given. The Travel Credit cannot be used towards flight upgrades or any ancillary products such as hotels, car parking, optional excursions. It cannot be used a part payment or full payment of a deposit. There is 1 x £3000 Travel Credit Voucher to be won. Should the cost of the holiday that the Travel Credit is being redeemed against be lower than the Travel Credit value, there will not be a refund of the difference. The offer can be withdrawn at any point and tours can be added or removed from the exceptions list. Voucher must be redeemed by 31st July 2024.

To qualify for the prize draw, the booking must be confirmed and the required deposit paid which you will be advised on during the checkout process. Each valid booking will receive one entry into the prize draw. Multiple entries will be accepted into the prize draw for each booking made. Voucher may be used for more than one holiday booking up to a total value of £3,000 – any difference in cost will be payable by the winner in accordance with our general booking conditions. Voucher has no monetary value, cannot be exchanged for cash and no change will be given. The following tours cannot be booked using this voucher: All UK Tours, River Cruises, Festive Breaks, Uganda: Gorillas in the Mist, Croatian Island Explorer and Canada and the Rocky Mountaineer. We reserve the right to amend or withdraw this promotion at any time.

: Save up to £100 per person on selected 2024 holidays in Europe and up to £250 per person on selected 2024 worldwide holidays. This offer applies to new bookings only, is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time. The following tours are exempt from this offer: UK tours.

: Save up to £250 per person on selected 2024/2025 tours. This offer applies to new bookings only, which are booked between 04.09.23 and 31.10.23, and is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

: Save up to £250 per person on selected 2024 tours. This offer applies to new bookings only, which are booked between 01.08.23 and 31.08.23, and is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

: Save up to £250 per person on selected tours in the US and Canada. This offer applies to new bookings only, which are booked between 04.07.23 and 31.07.23, and is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

: Save up to £100 per couple on selected 2023 festive holidays. This offer applies to new bookings only, is subject to limited availability and selected departure dates. Limited number of discounted places available for each departure. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

: Save up to £200 per person on selected 2024 river cruise holidays in Europe. This offer applies to new bookings only, is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

The following tours are exempt from this offer: Cruising The Danube Christmas Markets